HARAISA , Y. E. A. The Impact of Open-Book Management on Customer Satisfaction: the Mediating Role of Trust. International Journal of Professional Business Review, São Paulo (SP), v. 7, n. 4, p. e0453, 2022. DOI: 10.26668/businessreview/2022.v7i4.e453. Disponível em: https://www.openaccessojs.com/JBReview/article/view/453. Acesso em: 3 jun. 2023.